Malaysia Restricted Movement Order Period: 18 March to 31 March 2020
Guests affected by travel restrictions with international bookings will be offered options to:
1. Move flight
One-time flight change to a new travel date on the same route within 180 calendar days from the original flight time without additional cost, subject to seat availability
2. Credit Refund
Retain the value of your fare in your AirAsia account. The online credit account is to be redeemed for booking within 365 calendar days from the issuance date for your travel with us.
Affected Routes
1. Malaysia (bookings made before 16 March, departure on or before 30 April only),
2. Singapore and Australia (bookings made before 7 March, departure on or before 30 April only)
3. As well as various other countries – REFER HERE
Request can be made with AVA Live Chat under the service recovery option category of “Nationals Restricted to Travel“
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